Shipping and Delivery
At Merchchic, we are dedicated to ensuring that your shopping experience is complemented by an efficient and exceptional shipping service. Our primary goal is to deliver your orders promptly and securely, utilizing our fast and dependable shipping solutions.
Estimated Delivery Timeframe
The overall delivery timeframe for your purchase includes both the processing and shipping durations.
Understanding the Delivery Process
Processing Time: This initial phase includes essential steps such as order verification, product assembly, and other preparations prior to dispatch. The length of this phase can vary depending on your location and our operational efficiency.
Shipping Time: Following processing, the shipping duration is contingent upon the shipping method you select and your destination. We’d like to point out that our order cutoff times are determined according to Pacific Standard Time (GMT-08:00).
Please be aware that during our peak seasons and promotional sales events, delivery times might extend slightly.
Our Trusted Delivery Partners
We have joined forces with reputable courier services such as USPS, FedEx, and DHL to bring you a seamless delivery experience. The estimated delivery timeframe provided includes both the processing and shipping periods.
Typical Timeframes by Product
| PRODUCT TYPE | ESTIMATED PROCESSING | ESTIMATED SHIPPING | TOTAL TIME |
|---|---|---|---|
| Custom Shoes & Apparel | 3-5 days | 7-14 days | 10-19 Business Days |
| T-Shirts & Hoodies | 3-5 days | 7-14 days | 10-19 Business Days |
We process and dispatch orders from Monday to Friday, excluding public holidays. All order timings are based on Eastern Standard Time.
Shipping Costs
- Standard Shipping: A flat rate of $4.95 applies.
- Orders Over $99: Free shipping.
Tracking Your Shipment
- Update Delay: It may take 5-7 days for some carriers to update the tracking information. If there are no updates after 10 business days, kindly reach out to us at [email protected].
- Order Tracking: Your order can be tracked at any time on our website.
Potential Shipping Delays
- Extended Delivery Time: If your order hasn’t been delivered within 45 days, we’re ready to process a full refund upon your request. For any delays, please contact us, and we’ll get back to you within 12 hours.
- Missing Packages: If the tracking status shows “delivered” but the package is missing, please first check around your premises. Next, contact the specified courier. If the issue remains unresolved, our support team at [email protected] is here to assist you.
Important Notes
- Address Accuracy: We are not liable for undelivered packages due to incorrect or incomplete addresses. Please verify your shipping details at checkout. For immediate corrections, contact us at [email protected].
- Response Time: Our email response time can be up to 48 hours. Please note that if your package ships during this period, it will be beyond our control.
- Extra Fees: Merchchic is not responsible for any additional taxes, duties, or charges incurred in your region. These are the customer’s responsibility.
- Customs Fees: We will not be liable for customs fees, duties, or taxes in cases where:
- The package is refused by the recipient.
- Delivery fails after multiple attempts in your region.
Additionally, we reserve the right to cancel any orders without a mandatory refund.
We value your choice to shop with Merchchic and are committed to ensuring your complete satisfaction. For any inquiries or concerns, please don’t hesitate to contact us.
